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Communicating with your show's audience
Communicating with your show's audience

Built-in and self-serve ways to keep your guests informed

Leigh avatar
Written by Leigh
Updated over a week ago

Once you’ve booked a ticketed show on Side Door, we have some built in ways for you to communicate with the folks who buy tickets to your show.

Show description

The very first thing a potential audience member will see is your show description. This is a great way to communicate what they can expect from the show, Artist info, and any pertinent information that could help them decide whether or not to purchase a ticket.

This could include seating arrangements, space accessibility, parking, whether or not refreshments are available or welcome to bring in, etc.

Automated emails

We’ve built in a few automated emails to your guests, including their ticket receipt, ticket confirmation (including QR code for scanning at the door, should you wish) and a show reminder email that goes out the day before the show.

Email all ticket holders

In your show’s Audience Manager, you’ll find a button that says “Email ticketholders”.

This will bring up a composer that you can fill out and it will email all of your guests who have claimed their ticket to the show. This can be used before your show to update your guests on any pertinent information they might need to know.

*Please note, all replies to that email will come to Side Door support, so if you’d like guests to be able to email you back, please include an email address that they can reach you at.

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