To set up a complimentary guest list, you must first set aside some tickets to be made available as comps - this is done during the booking process. To get set up, select the Ticketing tab of the show for which you’d like to establish a complimentary guest list. From here you can decide whether you plan to charge for the show or not, how many tickets you’d like to sell, ticket price, and finally the number of complimentary tickets you would like to set aside using the # of comp tickets field. Show already booked and need to adjust the capacity and/or comps available? Please contact Side Door support!
Once comp tickets have been set aside, navigate to your Shows page, select the show in question, and click Manage next to it. Under the Overview tab of the show, you should see an option for Guestlist Manager at the top of the middle panel, click that. Within your Guestlist Manager you can view the list of ticket buyers, and near the top of that list you will see Comp Tickets and an Assign button (no Assign button? You need to set aside more comps - see the paragraph above!). By clicking Assign, you will be given the option to input the names & email addresses of each of your intended guests. Recipients of complimentary tickets will receive an email to the provided email address with their ticket(s), and will show up with a green Comp label in the Guestlist Manager. Should you need to adjust a complimentary ticket already sent to a guest, find their name in the Guestlist Manager and click the corresponding grey Manage button next to their entry.
Should you need to reserve more complimentary tickets than you originally set, please contact us at support@sidedooraccess.com