Selling tickets through Side Door allows you to promote your show on the platform, with easy revenue splitting between multiple ticket types, and automated payouts. Guests will be able to purchase tickets directly from the show page via credit card, Visa Debit, or Apple/Google Pay.
Show creators have two options for each ticket type (more on Ticket Types below):
1) Fixed pricing - set the number of tickets for sale and the price of tickets.
2) Flexible pricing - set the number of tickets for sale, and set the minimum ticket price. Guests can pay any amount above the minimum ticket price.
Multiple Ticket Types:
If you need to set different types of tickets (i.e. Kid’s price, General Admission, VIP etc.) you can create multiple ticket types within your show builder.
Simply click on the Add a Ticket button in the Tickets tab of the show builder. From there, name your ticket, add a description and set the price.
After the show, your settlement PDF will display the number of tickets sold by type.
For door sales, show runners can use the Door Sale QR code found in the Audience Manager.
PRO-TIP: Print this off or keep it handy for guests who still need to purchase tickets (more on door sales).
After purchasing a ticket, the address of the space will be revealed to the guest, and they will receive a confirmation email and receipt. To view purchased tickets, guests can log into Side Door, click the menu icon at the bottom left of the page, followed by My Tickets.
Ticket QR codes can also be found at the bottom of purchase confirmation and reminder emails for easy check-in.
To check-in guests, scan their ticket’s QR code(s) or manually check them in on the Audience Manager (more on Audience Manager).
All tickets and transaction fees are non-refundable unless a show is cancelled (Refund policy).
To learn about ticketing fees and how Side Door's commission works, view our fees article here.