All published Side Door shows include a customized ticket link to our secure platform. Guests can purchase tickets in advance directly from the show page on the Side Door website. For all In-person shows, the exact address of the Space will be displayed once a ticket has been purchased.

Tickets may be purchased in advance with a credit card, visa debit, or Apple/Google Pay. After purchasing a ticket, guests will receive a confirmation email and receipt.

Tickets are kept securely under the ticketholder's Side Door user account. Ticketholders can access a ticket by clicking the Side Door logo, selecting “Audience,” and then “Your Tickets'' in the grey ribbon.

We do not send tickets via email for online shows, only show reminders and confirmations. For In-person shows, you can access your ticket’s QR code at the bottom of the purchase confirmation and reminder emails. When on a mobile device, the QR code(s) can also be found under the “Tickets'' tab of the show page.

As a Host of an In-person show, a ticketholders name and number of tickets will appear on the Guestlist Manager. You can check-in guests by either scanning their QR code with your phone/tablet or manually checking off guests as they arrive (more information on running doors here).

The ticketing link can be shared directly with friends and family for private shows or shared widely for public shows. All ticket sales, including tickets purchased at the door of a show, must go through this link in order to track revenue and manage the splits fairly.

For In-person shows with door sales, Hosts can use either—or a combination of both—the “Buy Ticket QR” or “Buy back” features (more information on door sales here).

Ticket refunds may only be issued if a show is canceled or details change (learn more about our COVID-19 refund policy).

Did this answer your question?