STRIPE - Side Door uses Stripe to process all incoming payments. To cover the applicable fees, Side Door applies a processing fee to each transaction that varies based on the number of tickets purchased, the combined ticket price(s) incurred and the location of the customer. The processing fee is an additional charge to ticket buyers only, and does not deduct from an Artist, Host, or Presenter payout.
HYPERWALLET - Side Door uses Hyperwallet to process all outgoing payments. There is no cost to Side Door users for receiving payouts for Side Door shows from Hyperwallet.
PROs - Side Door collects a portion of the gross ticket revenue for mandatory live performance fees for every applicable show containing music as administered by the corresponding Performing Rights Organizations (the average PRO fee is 3%). For online shows, PRO jurisdiction is according to the location of the ticket purchaser; for in-person shows, PRO jurisdiction is according to the location of the venue. Artists, Host, and Presenters with booked shows can see the PRO fee breakdown in the settlement sheet. PRO fees are included in each show’s ticket price, and are deducted from a show’s gross before net payouts are made to receiving users.
TAX - Side Door charges applicable taxes, based on territory and will remit to the user, according to whether they’re collecting taxes. Taxes may be additional charges to ticket buyers only, or they may be included in an individual ticket purchase price, as dictated by the local laws of the purchaser’s location.
SIDE DOOR FEES - Side Door collects 10% of all net show earnings. In addition, Side Door also charges 150 cents per ticket to the ticket buyer as a processing fee.
ONLINE SHOW SUPPORT FEES - Side Door charges a fee for online shows that scales with the amount of tickets sold/reserved. This fee is automatically deducted from user payout for paid shows; for free shows, a $200 deposit is required at the time of show booking and refunded minus the applicable amount after show completion. OSS fee scaling is as follows:
0 - 99 tickets: $25
100 - 299 tickets: $50
300 - 499 tickets: $100
500 - 999 tickets: $200
Every additional bucket of 500: $100
All these fees are mandatory when applicable.