Once a show is published / on sale, the fields that can be edited without Side Door’s assistance are limited.
IMPORTANT: When editing a published show, there’s no need to go all the way through the booking flow and publishing again. Just edit the page(s) you need to and you’re good to go!
Show Creator:
If you are the creator / owner of the show, you are able to Cancel or Edit the show as needed. Show Creators can edit Show Titles, Show Descriptions & Images, as well as Ticket Types / Ticket Capacity.
Payee:
If you were invited as a Payee to the show, you have access to all Audience Manager tools such as:
Adding guests (comp tickets)
Emailing all ticket holders
Audience Check-in tools
A Payee does not have the ability to Edit or Cancel the show.
Contact your show creator if any edits or cancellation is needed.
Anything else that might need editing can be done by a Side Door admin, so please reach out to support@sidedooraccess.com