Updated June 25, 2021
Side Door COVID-19 Refund Policy
The health and safety of our community is extremely important to us. We're continuously working with artists, hosts, presenters and audiences to find the best solutions for supporting each other during this difficult time.
We’ve outlined our refund policies below.
Hosts and presenters will be asked to update their show descriptions with COVID-related precautions in the show description. By purchasing a ticket, audiences are agreeing to the terms and safety measures outlined in the show description.
If you are not feeling well the night of the show, please stay home. Side Door will honour refunds if you are experiencing symptoms, and/or turned away at the door of the in-person show for declaring symptoms of COVID-19.
If the show has been cancelled, you will receive a notification email about the cancellation, and our team will automatically issue refunds for all orders for any cancelled shows. Your refund will automatically be returned to your account within 2-4 days of the cancellation.
We will notify you if a show is being postponed to a later date. You do not need to take any action until the new date has been announced. If you cannot make the new date, you can request a refund by emailing firstname.lastname@example.org. Your refund will be processed and returned to your account within 2-4 days.
We will send all ticket holders an email with the new date. If you can’t make the new date, you can request a refund by emailing email@example.com. Your refund will be processed and returned to your account within 2-4 days.