The Platform Tab of the booking process for an online show will ask you what kind of show experience you would like to provide. If you select ‘Interactive Show’, this means that Side Door will take care of providing the Pro Zoom account for your show.

Once your show is booked, our team is notified and your show will be assigned to one of our stellar Support Team members. You can expect to hear from them in your Show Thread shortly after booking.

On show day:

  • The assigned Side Door Support person will meet you in the meeting 1 hour before show time.

  • You (and your team, if applicable) have 1 hour prior access by clicking the Launch Show button on your Show Overview page.

  • Your support person will help to ensure that you have your sound settings correct, will lend an ear to test your sound (although we don’t suggest leaving this step to just before the show!) and when you’re prepared, we will hand over the hosting permissions of the Zoom meeting to you. *KEEP IN MIND: this means that you are responsible for the duration of the meeting so please don’t click “Leave Meeting”.

  • Guests are given separate access on the Ticket Page, half an hour before show time and are put into a Zoom Waiting Room until you’re ready to let them in.

If you have any further questions, please feel free to reach out to our team at support@sidedooraccess.com

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