Tickets are kept securely under the ticket holder's Side Door user account; We do not send tickets via email, only show reminders and confirmations.

You can get access to the show from Your Tickets under the Home tab or by going to the Show Page.

If you are being invited to an online show, you will receive an email with a subject line that says “JaneDoe has sent you a ticket to Show Name”

A friend or family member has purchased tickets to a Side Door show and wants you to go with them. The details of the show date and time will be in the email.

If you cannot make the show, please contact the ticket purchaser to let them know. Do not click on anything in the email.

Geo-gated tickets cannot be transferred from one guest to another if the recipient is outside of the included area or within an excluded area.

If you would like to attend, click on the Claim Ticket button in the email. You will be directed to the show page on the Side Door website. If you do not already have a Side Door user account, you will be asked to create one here. This allows us to keep your tickets secure, and makes show access easy. If you do not have a Side Door user account, you can create a user account (for free!) via email or Facebook, Twitter, or Google - more info here. If you already have a Side Door user account, click on Login (below the email button). Enter your user account login information, and enter the name you would like displayed on the guest list.

Once you have claimed your ticket, you will receive a confirmation email for the show, and the ticket purchaser will receive a notification that you successfully claimed the ticket. If it is a free/RSVP event, you will receive an email saying the ticket has been redeemed. Come showtime, click on Log in for Show Access in the confirmation email to access the event.

Did this answer your question?