To buy a ticket for an online show, click “Shows” in the top left corner to browse all upcoming shows. Online shows are represented by one of the following icons:
Note - the yellow “Series” icon represents a collection of shows for which you can purchase "wristband" style access passes. A series may be online or In-person. Once you click on a series, you can scroll down to look for the shows included in the pass. From there, keep an eye out for either of the icons noted above.
Once you find the show you’d like to attend, click on the show to be directed to its ticket page. Click Tickets on the right-hand side of the screen to buy a ticket. Side Door shows may have multiple types of tickets to purchase (general, VIP meet & greet, etc), select the type and number of tickets you’d like to purchase. On the right hand side you’ll see a breakdown of the total cost, click the green Purchase Tickets button.
Note - for Geo-gated shows, guests outside of the included area or within an excluded area will not be able to purchase tickets for that show.
To purchase tickets, you must be signed into your Side Door account. Haven’t signed up? No problem! A pop-up will appear prompting you to create a free User account with Facebook, Twitter, Google, or Email. If you select one of the social sign-in options, you will not need to create a dedicated Side Door password; you would instead use your Facebook, Twitter, or Gmail login information.
Next, you will be asked to input your payment information. Once this is complete, click Buy Now. You have 10 minutes to complete your purchase before the transaction expires and the tickets become available for purchase again.
After your purchase is complete, a pop-up will appear letting you know your purchase is confirmed and that an email is on it’s way. Please read carefully for important information about accessing your show and the option to Join Show Chat or View Show Page.
You can also choose to Follow any of the show creators from this page to be notified when they book future shows.
By clicking View Show Page, you will be directed to the show page where you can find a countdown until showtime, options to Add to Calendar and Share the show, a brief description of what to expect, and more. Access to the stream will appear on this page 30 minutes before showtime. At such time, simply click the Join Show button to enter.
If you are buying multiple tickets, you can transfer tickets to someone else. More info on transferring tickets here.
Tickets are kept securely under the ticketholder's Side Door User account. Ticketholders can access their tickets by clicking the Side Door logo, selecting “Audience,” and then “Your Tickets'' in the grey ribbon, or by visiting the shows page.