Tickets are kept securely under the ticket holder's Side Door user account; We do not send tickets via email, only show reminders and confirmations.

You can get access to the show from Your Tickets under the Home tab or by going to the Show Page.

To buy a ticket for a Side Door Online Show, go to sidedooraccess.com; there you will see a selection of shows featured on our front page. To access all Side Door’s shows click Shows at the top of the screen. From here you will see all upcoming shows. Each Online show will have an Online badge by the show title, indicating the type of show you can expect.

Simply click on the Online Show you are interested in purchasing tickets for and you will be directed to its tickets page. On the right-hand side of the screen click Tickets to view the purchase options. Select the type and number of tickets you’d like to acquire, then click Purchase Tickets or Reserve Now. An interface will pop up prompting you to sign in to Side Door, if you have not done so already.

For Geo-gated shows, guests outside of the included area or within an excluded area will not be able to search for the show on Side Door or purchase tickets for that show if accessing the ticket page via a direct link.

If you do not have a Side Door account, you will be asked to create one. You will have the option to Login via Facebook, Twitter, Google, or Email. For existing Side Door users, simply click Login at the bottom of the pop-up. If you select one of the social sign-in options, you will not need to create a dedicated Side Door password; you would instead use your Facebook or Twitter or Gmail login information instead.

Next, you will be asked to input your payment information. Once this is complete, click Buy Now or Reserve Now. You will have 10 minutes to complete your purchase. After that time the tickets will be made available for purchase again.

After your purchase is complete you will see a Purchase Confirmation pop up. Please read this carefully, as it will have some important info about accessing your show. This includes details about your purchase, as well as an option to either Join Show Chat or View Show Page.

You can also choose to Follow any of the show creators from this page to be notified when they book any future shows.

By clicking the View Show Page button, you will be directed to the show’s launch page, where you will find a countdown until showtime, options to Add to Calendar and Share the show, a brief description of what to expect, and more. Access to the stream will appear in this interface 30 minutes before showtime. Simply click the Join Show button to enter.

If you are buying multiple tickets you will be given the opportunity to assign tickets to guests. More info on transferring tickets to other attendees can be found here.

Did this answer your question?