To create a new Online Show, click Manage, then Dashboard, and then the green Plan a Show button. Then click Start Planning an Online Show. To book an Online Show on your own, without the participation of a Host or Presenter, go ahead and click Start Planning under Self Promoted.

If you would like to work with another user to collaborate on a booking (Presenter/Host), you must connect with them first! Click Here to Learn More About Connections.

Upon clicking the Start Planning button a Pre-Planning Checklist will appear. From here you can perform an Internet Speed Test to check if your internet connection meets the requirements. If all is well, simply check the box stating you’ve reviewed the checklist and click Start planning an online show to generate a new booking in the show builder. The show builder will walk you through a series of tabs to enter all the necessary show details.

If you want to start a booking now but come back to it later for further editing, you can return to this booking anytime via the Shows page. The Shows page lists all of the upcoming (and completed) shows. Click the Manage button to work on a pre-existing show thread, or hit Plan a Show to start a new one.

If you are planning a show with another user, check Connections first to see if there is already one started in the Shows page.

The show builder is broken up into segmented tabs where you will input and edit all of the logistical and promotional details of the show. The show builder contains 6 tabs: Basics, Platform, Ticketing, Promo, Details, and Review (more information about each section below). You/your collaborators can proceed by entering appropriate details with each step, concluding with a final review and signoff from all parties. Once completed by all involved parties, the show builder automatically publishes a show page and ticket link. If at any point you need assistance, you may call on Side Door staff using the Support button at the top right.

The panel on the right side of the tabs is the chatbox - use this space to leave notes for yourself or other members of your team (whoever is co-managing your profile with you), or to speak directly with your show collaborator. You can also send images and files using the chatbox. The chatbox also logs a history of edits made by any party.

When all details are approved and the show is published, your event is officially booked - congrats!

(Did you get a message saying you need to set up billing? Click here to find out how!)

You’ll receive a confirmation email from Side Door outlining show details and explaining how the show announcement works. Your show’s tickets will automatically go on sale, and if public, will be posted to Side Door’s shows page.

Private shows will create a ticket link and go on sale automatically as well, but will not post anywhere publicly accessible.

Information about each tab in the Show Builder:


Begin by entering the show’s date, start time, and end time. The Estimated end time is when your ticket sales will turn off - something worth keeping in mind, in case you’d like to leave access to your show open for longer! You can also change the time zone of the show (we’d recommend displaying the time zone you will be performing in), and whether or not you’d like the show to be publicly posted or kept private and not shared widely. When you’re happy, select Save & Continue to move on to the next step!

Co-Presented shows only: Clicking Save & Continue will indicate to your match that you’d like them to review and suggest changes or modify your choices - you’ll be able to move on to other sections in the meantime, but cannot finalize the show without their approval of your inputs! Saving a tab’s details sends them to the other party for approval.

If you’d like to make a change, click Edit to change what you’ve entered and send that information to the other user again. You can track the progress of the show’s requests, modifications, and approvals in the chatbox on the right side of the page! If the other party is the one who has suggested details to you, you will see their proposed entries in the middle panel of the screen. You will then have the option to change the details and send them back to the other party for confirmation if there’s anything you don’t agree with. If you’d like to make adjustments, click Edit. If you’re happy with what you see, no action is required - that saved detail will remain. A completed tab will have a green title text, and when all tabs are green the Sign Off will become available and the show can be confirmed and booked!


Here you will choose what type of online show you will be presenting.

An Interactive Show (hosted on Zoom with a Side Door Zoom account) is the recommended option - it allows you to see and engage with your audience and your audience to see and engage with you and each other by turning on participants’ video… and even audio if you so choose!

A Broadcast show (hosted directly on Side Door via RTMP URL and Stream Key) is a more traditionally passive content-viewing experience - users will be able to see and hear you, but engagement will be contained to a chat box on the show page in exchange for higher fidelity audio and video. Choosing Broadcast as your show type will follow up with questions about your preferences, including whether you’d like to provide a video file for broadcast rather than broadcasting live, and whether or not you would like to provide a replay of the show for ticket holders after the broadcast has completed.

When you’ve got your show type decided, click Save & Continue to move on to the next step.


This is where you choose the show’s Ticket Price, Capacity, Profit Split, Geo-Gating, and more. All of these details are entirely up to you! One important thing to consider is the capacity of your streaming platform of choice - some platforms have limits to how many participants can join a single stream. Be sure to set your capacity according to your streaming services’ restrictions - overselling or RSVPing too many complimentary tickets can lead to some folks not getting in!

FREE shows require a $200 USD deposit before publishing, of which an appropriate portion will be refunded post-show. This covers the Side Door support fee associated with Online Shows. (Shown Below)

For example, if you “sold” 50 tickets to your free show, you would receive a refund of $175 (USD). All shows must have a billing account to process the refundable deposit.

A live breakdown of the potential show split is shown at the bottom of the screen as you edit. This tab also includes a section that calculates the cost to the customer for a ticket based on the ticket price, taxes and fees. Select Save & Continue to move on.


Here is where you create your Show Title, Show Description, input links to media, and select promo images.

A few things worth expanding on:

  • Side Door’s public-facing promo image size is set to 1200 x 675 - your photos will show up best in those photo dimensions, or with a 16:9 photo ratio!

  • The Show description is shown to all prospective customers, whereas the Private message to ticket holders is only shown to ticket holders - the latter is a great way to share a message with only your attendees, whereas the former is for everyone to see!

  • The Custom link for ticket holders is only shown to ticket holders, and is a great opportunity to lead folks to an additional page post-purchase - maybe to a sneak peek of an upcoming release, a donation page, or a merch store with discounted bundles for ticket buyers!

  • You have the option to set up Affiliate Links for your show, which are useful for tracking views and sales coming from a single source. Keep in mind these links won’t lead anywhere until you’ve signed off on your show.


Here is where you can choose to enable Show Chat. Ticket holders can chat with each other on your show page prior, during, and after the show. All show organizers will have the power to lock or disable the chat, as well as block users and assign more chat moderators. Your team will be responsible for monitoring the thread for offensive or abusive comments.

On the Details tab you must also include the day-of-show emergency contact(s) for this event. Please include Contact Information for someone who can be reached during the performance and indicate whether they will have access to admin controls during the performance.


Many of the show’s details are presented on this page for final review. To see a final preview of what the show will look like to ticket buyers click Preview Show at the top of the screen! You will also be asked if you have Scheduled an audio/visual (A/V) test with Side Door staff, or if you’d like to handle that portion on your own - an answer is mandatory before continuing.

Take a moment to review all of the details, and when you’re happy with how everything looks, hit Publish Show at the bottom of the screen to indicate your final approval. If there are any details you’d like to adjust before publishing the show, click on the appropriate tab to return to that step in the booking process and make changes before publishing the show. When a show is published, the Basics, Platform, and Ticketing tabs will be locked and only a Side Door staff member will be able to make post-publish edits. The Promo and Details tabs remain customizable indefinitely!

*Presented shows only: Take a moment to review all of the details, and when you’re happy with how everything looks sign off in the signature box at the bottom of the screen to indicate your final approval. If there are any details you’d like to adjust, click on the appropriate tab to return to that step in the booking process and make changes before signing off.

A sign-off indicates final confirmation of a show’s details, but doesn’t lock you out of future adjustments! If somebody changes any details on a show after the other party signs off, that signing party’s signature will be voided and they will be required to approve the new changes before confirming via sign-off once more.

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