To initiate a booking thread and start setting up the details of an Online Show, navigate to the Manage page and click the Plan a New Online Show button.
To book an Online Show on your own, without the participation of a Presenter, go ahead and click Start Planning under Self Promoted to jump straight in.
If you would like to include a Presenter in your show, you must match with them first!Click here to learn more about matching.
Upon clicking the Start Planning button a Pre-Planning Checklist will appear. From here you can perform an Internet Speed Test to ensure your connection meets requirements and see our suggestions for minimum A/V requirements. If all is well, simply check the box stating you’ve reviewed the checklist and click Start planning an online show to generate a new show booking thread.
Once you’ve created the thread, you will be brought straight to it!
If you leave the show booking thread after it has been created, that new thread will appear in the Shows page. The Shows page lists all of the shows you’re currently working on as individual cards at the right of the screen. Each show thread is a potential show, waiting for finalizing—whether on your own or in collaboration with a Presenter! Click the Manage button to work on a pre-existing show thread, or hit Plan a Show to start a new one.
*Presented shows only: there is a chance the other party will have already started the show thread, in which case a message will be sent to the Connections chat and a thread will already be present in the Shows page.
The middle of each show thread contains all of the logistical/promotional details of the show, ready for your decisions! There are a few tabs at the top of the screen: Basics, Platform, Ticketing, Details, and Review. Each tab contains information related to those logistical/promotional details. You/your collaborators get a chance to modify/approve details every step of the way, and a final approval at the end is what gets things set in stone and creates an official booking! If at any point you need assistance, you may call for Side Door staff’s attention using the Open Support at the top right.
To leave notes for yourself or other members of your team, or to speak directly with the other user you’re booking with, use the chat box on the right-hand side of the screen. You can also send images using the chat box.
This is where you choose the potential show’s date, start time, and end time! The Estimated end time is when your ticket sales will turn off - something worth keeping in mind, in case you’d like to leave access to your show open for longer! You can also change the time zone of the show (we’d recommend displaying the time zone you will be performing in), and whether or not you’d like the show to be publicly posted or kept private and not shared widely. When you’re happy, select Save & Continue to move on to the next step!
*Presented shows only: Clicking Save & Continue will indicate to your match that you’d like them to review and suggest changes or modify your choices - you’ll be able to move on to other sections in the meantime, but cannot finalize the show without their approval of your inputs! Saving a tab’s details sends them to the other party for approval.
If you’d like to make a change, click Edit to tweak what you’ve entered and send that information to the other user again. You can track the progress of the show’s requests, modifications, and approvals in the chat box on the right side of the page!
If the other party is the one who has suggested details to you, you will see their proposed entries in the middle panel of the screen. You will then have the option to change the details and send them back to the other party for confirmation if there’s anything you don’t agree with. If you’d like to make adjustments, click Edit. If you’re happy with what you see, no action is required - that saved detail will remain. A completed tab will have a green title text, and when all tabs are green the Sign Off will become available and the show can be confirmed and booked!
Here you will choose what kind of show you’d like to produce!
An Interactive show (hosted on Zoom with a Side Door Zoom account) is the recommended option - it allows you to see and engage with your audience and your audience to see and engage with you and each other by turning on participants’ video… and even audio, if you so choose!
A Broadcast show (hosted directly on Side Door via RTMPS URL and Stream Key) is a more traditionally passive content-viewing experience - users will be able to see and hear you, but engagement will be contained to a chat box in exchange for higher fidelity audio and video.
Choosing Broadcast as your show type will follow up with questions about your preferences, including whether you’d like to provide a video file for broadcast rather than broadcasting live and whether or not the show will have rewatching available for ticket holders after the broadcast has completed.
When you’ve got your show type decided, click Save & Continue to move on to the next step.
This is where you choose the show’s Ticket Price, Capacity, Profit Split, Geo-Gating and more. All of these details are entirely up to you! One important thing to consider is the capacity of your streaming platform of choice - some platforms have limits to how many participants can join a single stream. Be sure to set your capacity according to your streaming services’ restrictions - overselling or RSVPing too many complimentary tickets can lead to some folks not getting in!
Completely free shows require a $200 USD deposit prior to publish, of which an appropriate portion will be refunded post-show.
For example, if you “sold” 50 tickets to your free show, you would receive a refund of $175 (USD). All shows must have a billing account to process the refundable deposit.
A live breakdown of the potential show split is shown at the bottom of the screen as you edit. When you’re happy, select Save & Continue to move on.
And here goes...everything else! The show’s Title, Promo Photo you’d like to use, Show Description, and Private Message to Guests are determined at this stage. Some of this information is automatically pulled from your Artist and/or Venue profiles, but be sure to review to make sure that the details are correct. Don’t forget to click Save & Continue to finalize your decisions!
A few things worth expanding on:
Side Door’s public-facing promo image size is set to 1600 x 900 - your photos will show up best in those photo dimensions, or with a 16:9 photo ratio!
The Show description is shown to all prospective customers, whereas the Message to guests is only shown to ticket holders - the latter is a great way to share a message with only your attendees, whereas the former is for everyone to see!
The Custom link for ticket holders is only shown to ticket holders, and is a great opportunity to lead folks to an additional page post-purchase - maybe to a sneak peek of an upcoming release, a donation page, or a merch store with discounted bundles for ticket buyers!
You have the option to set up Affiliate Links for your show, which are useful for tracking views and sales coming from a single source. Keep in mind these links won’t actually lead anywhere until you’ve signed off on your show.
Choose whether you’d like to Enable or Disable the Show Chat. This is a chat that will appear to ticket buyers on your show’s ticket page - it is separate from the chat your livestream platform might have, and sticks around before and after the show.
Please include Contact Information for someone who can be reached during the performance and indicate whether they will have access to admin controls during the performance.
Many of the show’s details are presented on this page for final review. To see a final preview of what the show will look like to ticket buyers click Preview Show at the top of the screen! You will also be asked if you have Scheduled an A/V Test with Side Door staff, or if you’d like to handle that portion on your own - an answer is mandatory before continuing.
Take a moment to review all of the details, and when you’re happy with how everything looks, hit Publish Show at the bottom of the screen to indicate your final approval. If there are any details you’d like to adjust, click on the appropriate tab to return to that step in the booking process and make changes before publishing the show.
*Presented shows only: Take a moment to review all of the details, and when you’re happy with how everything looks sign off in the signature box at the bottom of the screen to indicate your final approval. If there are any details you’d like to adjust, click on the appropriate tab to return to that step in the booking process and make changes before signing off.
A sign off indicates final confirmation of a show’s details, but doesn’t lock you in to future adjustments! If somebody changes any details on a show after the other party signs off, that signing party’s signature will be voided and they will be required to approve the new changes before confirming via sign off once more.
When all details are approved and the show is published, your event is officially booked! Congrats!
(Did you get an error message saying you need to set up billing? Click here to find out how!)
You’ll receive an email from Side Door confirming show details and explaining how the show announcement works, and then we’re off to the races! Your show’s tickets will automatically go on sale, and if public, will be posted to Side Door’s front page at that time.
Private shows will create a ticket link and go on sale automatically as well, but will not post anywhere publicly-accessible.