If you’re finding that a Side Door user isn’t responding to your connection request, our best advice would be to move on to more potential connections! There are plenty of Hosts and Artists out there with busy schedules and their own connection requests and bookings to field, so don’t be discouraged if you don’t hear back. Giving users plenty of time to respond and reaching out to multiple potential options in the meantime, as well as utilizing the Schedule Builder or adjusting your search preferences, are the best methods. And worst case scenario, if your connection request goes unheard for two months, the connection will reset and you’ll see those users in your search results again.

If you’re finding that a Side Door user isn’t responding to your messages in chat, our best advice is to send a couple reminder messages, and then to move on to a more responsive user! Each user message and/or action in chat, such as requesting Time confirmation, pops a notification for the other parties (depending on their respective notification preferences). A polite poke here and there may help to remind the other user(s) to check back in! As before, there are plenty of Hosts and Artists out there with busy schedules and their own match requests and bookings to field, so don’t be discouraged if you don’t hear back. Giving users plenty of time to respond and a gentle reminder here and there go a long way!

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