Side Door processes payouts through Hyperwallet.

Payment for completed shows will be processed within 24 hours of the show’s end time. The majority of Side Door shows will payout the entire owed amount in a single payout within 24 hours, however shows with a high volume of sales may require two payouts and up to three days to complete.

To check a particular show’s payment status, navigate to the ‘Review’ section of a particular show thread.

Scroll to the very bottom of the page, past the ticket sales to find a section titled ‘Your Payout Details’ - this will display the estimated payout(s) for your show including amount, date, and status.

If there is an error in payout, click on ‘Fix Problem’ to navigate to your Billing & Payments page to fix the indicated error.

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